Our Promise
30-Day Money-Back Guarantee
We believe in every product we sell. If you or your pet aren't completely happy, we'll make it right — no hassle, no questions.
Try it risk-free
Use the product with your pet for up to 30 days. If it doesn't fit your lifestyle, no problem.
Request a return
Email support@pawnova.io or visit your account to start a return. We'll send a prepaid shipping label.
Ship it back
Pack the item and drop it off using the prepaid label. No restocking fees, no deductions.
Get refunded fast
We process refunds within 2–3 business days of receiving your return. Full purchase price back.
Full Refund
100% of your purchase price back. No restocking or handling fees.
Free Return Shipping
We provide a prepaid label for all eligible returns within the guarantee window.
No Questions Asked
We trust you. No interrogation, no lengthy forms — just a simple return process.
Need help with a return?
Reach out and we'll walk you through every step.