Support
Shipping & Returns
Fast, tracked delivery and a 30-day hassle-free return policy — because your pet shouldn't wait.
Shipping
Free Standard Shipping
All orders over $50 ship free within the contiguous United States. Orders under $50 ship for a flat $4.95.
Delivery Times
Standard delivery: 3–7 business days. Express: 1–3 business days. You'll receive tracking within 24 hours of dispatch.
International Orders
We ship to 40+ countries. International rates and delivery times are calculated at checkout based on your location.
Returns
30-Day Money-Back Guarantee
If you or your pet aren't completely happy, return any item within 30 days for a full refund — no questions asked.
How to Return
Email us at support@pawnova.io with your order number, or start a return through your account dashboard. We'll send a prepaid label.
Refund Timeline
Refunds are processed within 2–3 business days after we receive your return. It may take 5–10 business days to appear on your statement.
Still have questions?
Our team is happy to help with shipping updates, return labels, or anything else.